Help

Who is this service for?

Our service is aimed at employers of 50 people or less who do not have a dedicated HR department. Larger employers also benefit from the service since they are able to access up to date policies, procedures, guides etc. Employers should be based in England or Wales. In most cases the service is also suitable for Scotland, but there are rare cases where the law differs there because employment law cases are heard under the jurisdiction of the Scottish courts and tribunals, and decisions are not always similar to those taken in English courts.

What does the service include?

Our customers can either simply opt to buy single documents or purchase an annual subscription. We have hundreds of documents available and single purchase options can be great if you need one copy only of a particular document. However, single purchase means what it says...you get to use the document once only except where stated. Annual subscription holders can access and produce as many documents as they wish for the number of employees they have, and are also able to access a range of other benefits including an invaluable e-support service.

What software/hardware do we need to use myhrdept?

myhrdept.co.uk should work on the vast majority of personal computers, although some older types may struggle. We certainly advise that customers have access to broadband... or a great deal of patience! Most of our documents are produced in .pdf format, and so a recent copy of adobe reader is essential. This can be downloaded from www.adobe.com. Some of our resources are supplied in Microsoft Word, and larger corporate customers may opt to purchase training materials etc supplied in Powerpoint. It is not essential to have MS Office in order to use our services, although it will allow access to the full range of resources. We welcome feedback from Mac users on the performance of myhrdept on their machines.

I can't log in - it keeps telling me my email/password is in use or incorrect!

1) Check that you are logging in on the correct side of the login page. The right hand side is only for new users who are not yet registered. Once you have registered (including BII members) you should use the left hand login box as an 'existing user'.

2) It is possible that you may have typed your email address incorrectly when you registered your details with myhrdept.co.uk. If the site doesn't recognise the email address you're trying to log in with, the 'forgotten password' function will not work. You can either try registering again as a new user (right hand box of the login page), or contact us so that we can check your account for you. If you decide to contact us, please don't be too upset if we ask you a few questions to verify who you are.

I am following the instructions to produce a document but I can't see it...why?

A recent copy of adobe reader is essential. This can be downloaded from www.adobe.com.

I have saved a pdf document produced on myhrdept on my pc...but I can't find it?

Conduct a file search on your computer, normally accessed from your computer's start bar. When prompted to enter a file type for the search enter .pdf. Your documents should then be displayed.

I need help - how can I contact you?

We do not at present dispense advice by telephone - this helps keep the cost of our services as low as possible for our subscribers. Technical queries can be sent by any of our users using the 'contact us' button on the bottom menu bar, and our subscribers have access to an HR Query service. Many of our members have expressed their surprise at how efficient this service is - just see our testamonials page for proof.