Testimonials

We try our very best to provide an excellent value for money service for our customers. We are happy to ring our paying subscribers and chat through issues that they might need help with from time to time, without any further charge. We will also, if we are needed, attend our customer's premises to help run difficult processes, e.g. dismissals & grievances. Whilst we will quote a separate charge for additional services involving site visits, the feedback we have received from customers on these occasions has never been less than hugely positive! Below are some real comments from our subscribers, taken from support emails sent to myhrdept.co.uk, and from the licensed industry magazine for the BII, one of our partner associations.

"I must say that since we launched the benefit in April (2003) we have seen an increasing demand for the product…..I suppose it is not surprising that in these days of increasing red tape this should be the case…I can really recommend HRR Solutions (myhrdept.co.uk)."

(John McNamara, former Chief Executive, The British Institute of Innkeeping.)

What our customers say….

"Many thanks Bill, By the way I have just been using the website to produce some new contracts of employment, just thought I would tell you that I am very impressed by the way in which the site works, the questions and guidance etc. Positively brilliant once you get going. I must admit as someone who is always short on time I did find things a little daunting on first look which is why I had not used the functions before."

"Many thanks again for your quick response."

(the above comment was from an annual subscriber who asked for our assistance with a complex disciplinary matter)

"Hi Bill, Nice to do business with you..!"

(A customer with multiple businesses who is on his 5th renewal of his annual subscription!)

"Hi Bill. Thanks for the advice. We have followed your instructions to the letter and will let you know when we receive a reply. Regards"

(A customer we assisted over a period of weeks with a potential breach of an employment covenant.)

"Thank you for sending me the appraisal form so quickly. I have now completed the appraisals and found the forms very useful. It gave the staff an opportunity to think about what their needs were and some things were discussed which may not have been in a less structured meeting. Thank you for the excellent service you provide"

(the above customer had requested some help with documentation that we did not already have on the site. We were only too pleased!)

"Thank you for being so prompt! Feedback: a very good and easy to use service, very helpful."

(our annual subscriber was very pleased with the service we had provided him over the years)

Dear Bill. Firstly thank you once again for all your kind assistance with*employee name withheld* – he delivered what amounted to be a letter of resignation – so I did not bother you further.

(we had helped the above subscriber start a performance management programme for a poorly performing employee. Seeing the writing on the wall he resigned. In common with all our annual subscribers, we'll do what we can to help, and if that means having a chat on the phone, or even visiting if we're in town, we're happy to oblige!)

The following quotes were gathered independently by BII Business magazine. The BII magazine is the journal for British Institute of Innkeeping’s 17,500 members

"….tailored to the trade, simple, quick to obtain….a very inexpensive option…"

"….peace of mind to myself and my staff….a superb member benefit from the BII and fantastic value for money."

"….it’s the best thing the BII has ever done for its members…"

"In the light of ever changing regulations concerning staff it’s come at the right time and is a huge weight off my mind."

"It’s a very worthwhile package and money well spent."

"The system is easy to use and works well….it takes all the stress out of employment law."

"Superb new BII member benefit."

"This is a must have – it has my 100% backing and is an excellent service..."

"This is money well spent , I recommend it fully"

"…this is such a fantastic benefit I honestly feel that our objective can be to do without a Human Resources Department altogether…a massive boon to operators with small to medium-sized businesses."

Already number 1 for the BII’s members, this new version is designed to be applicable to all small and medium-sized businesses – inside and outside of the licensed trade!

Our thanks go to all of our members and to the members of the BII who were kind enough to make these comments. Our thanks also to Tim Palmer from the editing team of BII Business for his excellent work researching & evaluating our service.